This Privacy Policy provides information required under UK data protection laws. When ‘personal information’, ‘information’ or ‘data’ is referred to herein this has the same meaning as ‘personal data’, as defined under UK data protection laws. Changes may occasionally be made to this policy and, as and when they are, they shall be updated here.
The Permit issuer (Landowner)
UKCPM is a car park management company, who manage parking on behalf of private landowners. When processing your personal information, UKCPM is defined as the ‘processor” and the Permit Issuer (Landowner) is defined as the “controller”, as per data protection laws.
The type of personal information collected
As/where appropriate the following personal information is collected/processed - Title/Name/Postal address/Email (mandatory and password)/Telephone number/Mobile number/Vehicle related documents (such as a V5 form, MOT certificate, and insurance documentation, the Vehicle Registration Mark (VRM), / Vehicle make and model/ Engine type/ Fuel capacity/ Colour of Vehicle/ Emissions data/Evidence from a care agency, GP or local authority.
The reasons your personal information is collected
When using this service your personal information is collected, on behalf of the landowner (Permit Issuer) and processed by UKCPM, as necessary, to facilitate the parking arrangements/agreement that you have with the landowner (Permit Issuer). Personal information is processed in the following scenarios:
- Submitting an application for a parking permit;
- Reviewing a parking permit application;
- Assessing parking permit eligibility;
- Responding to parking permit applications (whether successful or otherwise);
- Renewing a parking permit;
- Amending a previously issued parking permit;
- Corresponding with parking permit applicants;
- Recording the details of a parking permit to enable the monitoring and enforcement of the restrictions applicable at the parking facility to which a permit relates.
Payments
A third-party Payment Card Industry (PCI) compliant payment gateway provider is used to facilitate payments for parking permits as/when they are applicable. The Permit Issuer (Landowner) and UKCPM do not store payment card details.
Lawful Basis
The lawful basis relied upon for processing your personal information is your consent. You are able to withdraw your consent at any time. You can do this by contacting the Landowner (Permit Issuer), though this may invalidate your ability to park.
International transfers and automated decision making:
Your personal information is NOT processed outside of the UK. Should personal information be processed outside of the UK, such processing shall be compliant with UK data protection law.
Automated decision making is NOT used in the parking permit application process. Where applicable, criteria provided by the landowner (Permit Issuer) is applied to assess entitlement to a parking permit however, prior to any final decision being made all applications are manually reviewed prior to a final decision being made.
Who is data shared with?
In order to deliver the parking permit services data is shared with UKCPM, who facilitate the parking permit assessment and issuance process. UKCPM may share data with certain third-party organisations including authorised sub-contractors such as mail service providers, IT service providers and payment facilitation service providers.
How long is personal information stored
Information supplied as part of your application, including documents uploaded or any relevant details from such documents will be retained as documented in the table below. You will not be asked for any more information than is required to assess your application and your data will not be kept any longer than it is needed.
Purpose |
Data processed |
Use of data |
Retention period |
|---|---|---|---|
Applying for a permit (including the handling of queries or complaints).
|
Title/Name/Postal address/Email (mandatory and password)/Telephone number/Mobile number. Additional information Vehicle related documents (such as a V5 form, MOT certificate, and insurance documentation), the Vehicle Registration Mark (VRM), / Vehicle make and model/ Engine type/ Fuel capacity/ Colour of Vehicle/ Emissions data |
To assess applications |
One year from the permit end date |
Applying for a visitor permit and/or contractor permit (including the handling of queries or complaints). |
Vehicle make and model/Engine type/Fuel capacity/Colour of Vehicle/Emissions data |
To assess applications |
One year from the permit end date |
Applying for a Carer permit (including the handling of queries or complaints). |
Evidence from a care agency, GP or local authority. Vehicle make and model/Engine type/Fuel capacity/Colour of Vehicle/Emissions data |
To assess applications |
One year from the permit end date |
To take payment for a parking permit, where permits are chargeable. |
Payment card details |
To process a payment |
Not retained |
To handle subject access requests. |
All of the above |
To facilitate a Data Protection related request |
One year from the date of the request |
To handle calls from the public |
Name, Address, vehicle registration mark, other personal data relevant to the call |
To support any queries |
90 days from the date of the call |
How your personal information is stored
Your information is securely stored in data hosting servers based in the UK.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask for copies of your personal information.
Your right to rectification - You have the right to ask to rectify personal information you think is inaccurate. You also have the right to ask to complete information you think is incomplete.
Your right to erasure - You have the right to ask to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask for the transfer of your personal information to another organisation, or to you, in certain circumstances.
Please contact the landowner/Permit Issuer if you wish to exercise any of the above rights.
How to complain
If you have any concerns about the use of your personal information, you can make a complaint to the landowner/Permit Issuer.
You can also complain to the ICO (Information Commissioner s Office) if you are unhappy with how your data has been used.
The ICO’s address is:
Information
Commissioner’s Office
Wycliffe
House
Water
Lane
Wilmslow
Cheshire
SK9
5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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